FAQ

Frequently Asked Questions;

1. Is my order secure?

Yes, at Games-Advance.com we use a secure server which encrypts all submitted information.

2. How do you use the personal information I provide (name, address, etc.)?

The prices listed below include all associated shipping and handling costs. Processing times are subject to product availability.

Please note: we do not currently offer Saturday or Sunday delivery.

3. What payment methods do you accept?

We accept PayPal and all the major credit card through PayPal and ThaiEpay option that is available in our online store.
Do not send cash with your order.

Once your order is received and the payment completed here at Games-Advance.com, it will usually be processed within one to three (1-3) days and shipped based on the shipping method you requested.

4. Do you charge tax for orders placed online?

Applicable sales tax is already included in the price of the subscription.

5. How do I solve a problem with my order? (change, return or cancel it, wrong item, missing item, etc.)

If you have questions about your order, please contact us via e-mail support@games-advance.com. You will need to provide us with all pertinent information (name, address, phone number, order number, etc.). Not providing all of the pertinent information will increase the time it takes to find a solution and receive a reply.
We will answer in 24 - 48 hours.

6. I cannot remove items from my shopping cart, why?

In order to remove items from your shopping cart, you need to set your web browser to accept all cookies. Please refer to the online help provided with your web browser for instructions on enabling cookies. Otherwise, to change your order you will have to leave the store altogether and start over.

7. What is the Card Security Code?

A Card Security Code is a special security feature of your credit card.

Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

Flip your card over and look at the signature box. You should see a 16-digit credit card number followed by a special 3-digit code. This 3-digit code is your Card Security Code.

Card security code

Card security code